We do our best to insure our products are shipped promptly across Australia and delivered safely to your door! Shipping outside Australia? Please email us for our latest international shipping rates.
Same or next business day to Sydney
1 to 2 business days to Adelaide
1 to 2 business days to Canberra
1 to 2 business days to Brisbane
4 to 12 business days to Darwin
3 to 4 business days to Hobart
1 to 2 business days to Melbourne
7 to 10 business days to Perth
Note: Unfortunately due to the size of our products, PO. Box shipping is unavailable.
We endeavour to ship all orders within 2 business days of receiving payment. Upon shipment, we will notify you via email with details of our shipping partner.
Should your order be urgent, please contact us via email:
(Please contact us)
Burrow will exchange any item for another item of equal value, issue a credit note valid for 12 months from your original purchase date or refund the full purchase price (excluding delivery charges) within 14 days of delivery should you not be happy with your purchase. The cost incurred for returning goods shall be at the customer’s personal expense. All goods must be returned to Burrow in an unused condition.
You may return any item within 30 days if it is defective. If the item is defective, Burrow will replace the item or if the item is unavailable for whatever reason, Burrow will refund in full the cost of the defective goods.
Shipping costs of any returned goods remain the responsibility of the customer. As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning an item or items to us.
To claim a refund, please return your item to Burrow with your original receipt and a brief explanation of the problem. Burrow will not refund or exchange any items that have been damaged in transit or in use within reason.